When we discuss new technology with the public, there is inevitable fear and push back with at least a fraction of those we are trying to reach. How we address this is critical to our own credibility. Jay Baer is an author and consultant in customer service and marketing. He has written the book Hug Your Haters, a book that outlines the value of criticism and the proper ways to address it. These concepts are especially important in the days of social media. These tips from marketing translate well to science communication, as we attempt to share science with an oftentimes skeptical audience. Follow Jay at @jaybaer Blog at www.jaybaer.com www.convinceandconvert.com Follow Kevin Folta : Twitter @kevinfolta Professional Facebook- https://www.facebook.com/kmfolta/ Lab website: www.arabidopsisthaliana.com All funding: www.kevinfolta.com/transparency # COLABRA Talking Biotech is brought to you by Colabra – an R&D platform that brings your lab’s world-changing research together in one shared space. Learn more at https://www.colabra.app/ # TALKING BIOTECH Twitter: https://twitter.com/talkingbiotech Website: https://www.colabra.app/podcasts/talking-biotech/ Instagram: https://www.instagram.com/colabrahq The Talking Biotech podcast is distinct from Dr. Kevin Folta's teaching and research roles at the University of Florida. The views expressed on the show are those of Dr. Folta and his guests, and do not reflect the opinions of the university or Colabra.